Frequently Asked Questions
We've collated the most commonly asked questions here. If there's anything else you'd like to know, give us a call.
Website Development
Simply contact us for an initial consultation to discuss your project goals, budget, and timelines, and we’ll take it from there.
Our website builds do not require long-term contracts, but maintenance packages (hosting and support) operate on a monthly basis.
Our process includes discovery and planning, on-platform design mockups, content integration, testing, and launch, with regular check-ins and reviews along the way.
Absolutely! We believe in collaboration and will keep you involved at each stage to ensure the final result aligns with your vision.
Our typical timeline for website projects is 4–8 weeks depending on the project’s complexity, content readiness, and response times.
Yes, we offer training on website management if you’d like to handle updates yourself, or we can maintain the site for you, at a fee.
Absolutely. We include basic on-page SEO in all our website builds including meta-titles, meta-descriptions and on-page keywords.
Yes. We can build bespoke designs from provided design files. Depending on the level of complexity, there may be some small fees for additional development time.
Yes, you can purchase your own domain handle, own it and renew it annually. Simply give us access to the DNS settings to push the site live but otherwise, no need for us to manage it.
SEO (short for Search Engine Optimization) makes your website easier to find on Google and other search engines. It’s like giving your site a little boost so it shows up when people search for things related to your business. From using the right keywords to improving how fast your site loads, SEO helps bring more people to your website—without needing to spend a fortune on ads. Every Pomalo Digital build includes basic SEO.
Think of your website as your business’s online home—it’s where people go to learn about you, check out your products or services, and decide if they want to work with you. In today’s digital world, a website isn’t just nice to have; it’s a must-have. It helps you build trust, reach more people, and grow your business, even while you sleep.
Payments
We provide tailored quotes as every site is different—factors like size, functionality, and traffic levels all play a role in determining the hosting fees. We’ll work with you to find the right fit and ensure your site is fast, secure, and always up-to-date.
For all on-site transactions we take the agreed fees via Stripe at the time of the sale. For creative work and build costs, we invoice for our services.
We offer affordable, tailored website builds with low initial costs and align our success with yours by taking a small commission on sales.
We typically require a 50% deposit to commence work, with the balance due upon project completion. Custom payment plans can be discussed, if needed.
We’ll outline all expected costs upfront, including any additional charges for third-party services (e.g. plugins, hosting).
General
Brand development is the process of building a brand’s identity, values, and emotional connection with its audience, creating a cohesive and recognizable presence that fosters trust and loyalty. It defines what the brand stands for, its voice, personality, and position in the market.
A marketing strategy is the tactical approach to promoting the brand’s products or services, using specific channels and campaigns to reach target customers and drive measurable business goals, like sales and engagement. While brand development shapes who the brand is, marketing strategy defines how it reaches, attracts, and engages its audience.
We can do this at an extra charge. We collaborate with many local creatives - photographers, videographers, designers and content strategists. I work with them create a complimentary social media strategy and content plan for your new brand, and they manage the posting and content.
We offer content creation as an additional service, but if you prefer, you can supply your own assets (photography, images), and we’ll integrate those into the website.
The world of marketing and websites can be complex. Just chat to us and we can help you navigate what is best for your business and budget.