Frequently Asked Questions
We've collated the most commonly asked questions here. If there's anything else you'd like to know, give us a call.
Website Development
How do I get started with your agency?
Simply contact us for an initial consultation to discuss your project goals, budget, and timelines, and we’ll take it from there.
Do you require long-term contracts for your services?
Our website builds do not require long-term contracts, but maintenance packages (hosting and support) operate on a monthly basis.
What is your process for building a website?
Our process includes discovery and planning, on-platform design mockups, content integration, testing, and launch, with regular check-ins and reviews along the way.
Will I be involved in the website-building process?
Absolutely! We believe in collaboration and will keep you involved at each stage to ensure the final result aligns with your vision.
How long does it take to complete a website project?
Our typical timeline for website projects is 4–8 weeks depending on the project’s complexity, content readiness, and response times.
Can I make changes to my website after it’s launched?
Yes, we offer training on website management if you’d like to handle updates yourself, and we also offer ongoing maintenance packages.
Can you help with SEO for my website?
Absolutely. We include basic on-page SEO in all our website builds including meta-titles, meta-descriptions and on-page keywords.
What if I’m not satisfied with the final product?
We value client satisfaction and involve you throughout the process to ensure the project aligns with your expectations. We also provide revisions based on the project agreement.
Do I own my domain?
Yes, you can purchase your own domain handle, own it and renew it annually. Simply give us access to the DNS settings to push the site live but otherwise, no need for us to manage it.
Payments
How much do you charge for hosting?
We provide tailored quotes as every site is different—factors like size, functionality, and traffic levels all play a role in determining the hosting fees. We’ll work with you to find the right fit and ensure your site is fast, secure, and always up-to-date.
How do you take payments?
For all on-site transactions we take the agreed fees via Stripe at the time of the sale. For creative work and build costs, we invoice for our services.
How does your business model work?
We offer affordable, tailored website builds with low initial costs and align our success with yours by taking a small commission on sales.
What are your payment terms?
We typically require a 50% deposit to commence work, with the balance due upon project completion. Custom payment plans can be discussed, if needed.
Are there additional costs I should be aware of?
We’ll outline all expected costs upfront, including any additional charges for third-party services (e.g. plugins, hosting).
General
What is a brand strategy?
Brand development is the process of building a brand’s identity, values, and emotional connection with its audience, creating a cohesive and recognizable presence that fosters trust and loyalty. It defines what the brand stands for, its voice, personality, and position in the market.
What is a marketing strategy?
A marketing strategy is the tactical approach to promoting the brand’s products or services, using specific channels and campaigns to reach target customers and drive measurable business goals, like sales and engagement. While brand development shapes who the brand is, marketing strategy defines how it reaches, attracts, and engages its audience.
Do you offer social media management?
We can do this at an extra charge. We collaborate with many local creatives - photographers, videographers, designers and content strategists. I work with them create a complimentary social media strategy and content plan for your new brand, and they manage the posting and content.
Do you provide content or do I need to supply my own?
We offer content creation as an additional service, but if you prefer, you can supply your own assets (photography, images), and we’ll integrate those into the website.
What if I don't know what I need?
The world of marketing and websites can be complex. Just chat to us and we can help you navigate what is best for your business and budget.